Frequently Asked Questions

Groove Music Promotion is a professional music marketing agency helping independent artists build visibility across major streaming and social platforms through audience-focused promotional campaigns.

We work with SoundCloud, Spotify, YouTube, and Audiomack, alongside social-media growth, music distribution, graphic design, and artist website services.

Independent artists, producers, DJs, labels, managers, and music teams at any career stage can use our services. Campaign suitability depends on your platform, genre, goals, and available package.

We accept a wide range of genres. Accurate genre information helps us align your campaign with the most relevant available audience and network.

Our services are designed around organic promotional methods, audience targeting, playlist or network outreach, and real-listener discovery. We do not advertise bot-based promotion.

SoundCloud campaigns promote eligible tracks through listener and network outreach aligned with your genre. Package scope, estimated reach, and duration are explained on our SoundCloud promotion page.

Spotify services may include stream-focused promotion or independent playlist outreach depending on the package. Review the options on our Spotify promotion page.

Yes. Available services can support artist visibility across platforms such as Instagram, TikTok, YouTube, and Facebook. Contact us for the current service scope.

Start times depend on the service and package. Many campaigns begin processing within approximately 24–48 hours, while manual review or playlist outreach may require additional time.

Refer to the selected package for its stated target, estimated reach, or delivery terms. Organic performance can vary according to the track, genre, audience response, and platform behavior.

Only commitments explicitly written on the product or service page apply. If delivery does not meet an eligible order’s stated terms, review our Refund and Returns Policy or contact support.

Available payment methods are shown securely during checkout. The exact methods may vary according to the payment gateways currently enabled on the website.

You will receive order information at the email address used during checkout. If you need an update, contact support with your order number and the email used for the purchase.

Custom arrangements may be available for larger releases, recurring campaigns, labels, or multi-service projects. Please contact our team with your requirements.

Our campaigns are designed to avoid bot-based methods and suspicious instant spikes. However, no independent promotion provider can control or guarantee the decisions of a third-party music platform.

No. Standard promotion orders should not require your music-platform password. Never send account passwords through the order notes, email, or contact form.

We use order information to process purchases, communicate about services, and operate the website. Read our Privacy Policy for details.

Refund eligibility depends on the service, delivery status, evidence supplied, and the terms that applied to your order. Please read the complete Refund and Returns Policy.

Email [email protected] or [email protected], or use our Contact page.

Contact us as quickly as possible. We may be able to update information before processing begins, but changes cannot be promised after a campaign has started.