REFUND POLICY

   Refund Policy

 

 

  • The order that have not been delivered shall be allowed with full refund but no refund would be eligible for completed orders as per the customer’s request.
  • we allow full/partial refund for orders that are not similar to the customer’s request. But the customer should provide valid proof to us within 7 days from the date that the order is completed.
  • please send us an email at : [email protected], for us to convey your feedbacks and reviews. We would respond you within 3 business days. If you have any issues you can contact us via email too : [email protected].
  • we suppose customer’s feedback as a higher accomplishment of our business to enhance and measure the quality of our products and services.
  • we do not all refund for unethical orders which are contradictory to our terms and conditions. They would be canceled and www.grooveentertainments.com will not be liable to pay any refund.

 

HOW CAN YOU CLAIM REFUND?

 

  • It is not a complicated issue. You can simply claim your refund by,

sending us an email at : [email protected]. or;

call or text us at customer care Whatsapp number +94 70 281 51 36.

  • But the customer has to wait until the promotion process period would be ended before requesting refund. It is maximum 4-5 days from purchase date.
  • To complete refund, it takes about 2-7 working days from the date of confirmation of refund.

 

METHOD OF REFUND

 

  • Credit/Debit card – your refund will ho back to the same card you purchased on.
  • PayPal – It will be debited into the PayPal accound you purchased on.

 

QUESTIONS

 

  • If you have any questions concerning our return policy, please contact us at:
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